Enterprise Terms of Service

CustBot B2B SaaS Master Subscription Agreement • Last Updated: October 2026

Commercial Service Agreement

This Master Agreement governs the access to and use of CustBot platforms, APIs, and AI agent orchestration systems. By registering an account, integrating communication channels, or accessing our services, you agree to be bound by these Terms on behalf of your entity.

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1. SaaS Subscription License & Scope

CustBot grants you a non-exclusive, non-transferable, commercial SaaS license to access our AI-powered customer engagement, telephony, and multi-agent workflow system. The service is provisioned under specified tiers and monthly token/channel quotas.

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2. AI Agent Operations & Disclaimer of Liability

CustBot utilizes Retrieval-Augmented Generation (RAG) to synthesize agent responses based strictly on tenant-provided knowledge bases and business catalogs:

  • Confidence Gate Safety: CustBot incorporates automated verification gating that evaluates retrieval confidence before dispatch. Responses below defined thresholds trigger automated escalation to human support.
  • Knowledge Disclaimer: Tenants maintain sole responsibility for the factual accuracy of their indexed pricing, policies, and product documentation. CustBot disclaims liability for inaccuracies arising from outdated tenant data.
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3. Acceptable Use Policy & Compliance

Tenants agree never to utilize CustBot services for unauthorized behaviors. Violations warrant immediate suspension without refund:

Unsolicited Messaging (Spam)

Transmitting mass unsolicited marketing messages in violation of Meta WhatsApp Business Policies or local anti-spam regulations.

Deceptive & Fraudulent Operations

Impersonating government or financial entities, misrepresenting AI automation capabilities, or executing fraudulent schemes.

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4. Intellectual Property & Data Ownership

Our intellectual property boundaries are defined with absolute clarity:

  • Customer Data: You retain 100% full, exclusive ownership of all proprietary data, knowledge bases, uploaded documents, and customer dialogues.
  • Platform IP: CustBot retains all rights, titles, and interests in the platform architecture, multi-agent frameworks, algorithms, and interface designs.
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5. Subscriptions, Payments & Billing Terms

Subscriptions are billed through certified regional and global gateways (Moyasar for KSA/GCC, Paddle globally, and Paymob for North Africa):

  • Auto-Renewal: Plans auto-renew on monthly or annual schedules unless canceled via the dashboard prior to the billing cycle expiration.
  • Cancellation: Tenants may cancel subscriptions at any time without penalty, retaining active platform access until the end of the paid billing period.
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6. Service Level Availability (SLA)

CustBot targets 99.9% operational availability across core API gateways and agent orchestration engines, conducting planned infrastructure upgrades during scheduled off-peak maintenance windows.

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7. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with applicable commercial laws. Any dispute arising out of or in connection with this agreement shall be settled through commercial arbitration or competent regional trade courts.

8. Legal & Enterprise Support Contact

For custom corporate master service agreements (Enterprise MSAs) or legal clarifications, contact our legal counsel:

Legal: [email protected]Enterprise Sales: [email protected]