Simple, Transparent Pricing
Choose the perfect plan for your business needs. No hidden fees.
Compare plans
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Conversations per month | 1,000 | 5,000 | High-volume conversations |
| Channels | 2 (Web, WhatsApp, Telegram) | 5 concurrent | All supported channels |
| Voice notes (speech-to-text and text-to-speech) | Not included | Included | Included |
| AI phone calls (inbound and outbound) | Not included | Not included | Included |
| Salla and Zid integration | Included | Not included | Not included |
| API and webhooks | Not included | Not included | Included |
Limits and features follow the plan definitions in CustBot. Where a cell says "Not included", that plan does not include the feature.
Frequently asked questions
Is there a free trial?
Yes. New accounts get a 14-day free trial with no credit card required.
What happens after the trial?
To keep using CustBot after the trial, choose a paid plan.
Who handles payments and taxes?
Paddle, our merchant of record, processes payments and collects applicable taxes.
Can I get a refund?
You can request a full refund of your first payment within 14 days. Renewal payments are not refundable. See the Refund Policy for details.
Can I cancel at any time?
Yes. Turning off renewal stops future charges, and your plan stays active until the end of the period you already paid for.
Where do the agent answers come from?
From the knowledge base you provide. When the agent is not confident, the conversation goes to a person.
Can agents reply in Arabic and English?
Yes. Agents can reply in Arabic and English, depending on the language your customer uses.