Sub-processors
The companies that process personal data on our behalf to run CustBot.
- Policy Version: v1.0
- Last updated: 2026-10-19
1. How to read this list
A sub-processor is a company that processes personal data on our behalf. We list them here so that you can see who is involved in delivering the Service. We will update this page before adding a new sub-processor that processes customer data, and we will notify account administrators.
| Provider | Purpose | Data involved | Where processed |
|---|---|---|---|
| Cloudflare | DNS, content delivery, web application firewall, DDoS protection and email routing | IP addresses, request metadata, email addresses routed to our support mailboxes | Global network |
| Contabo | Virtual server that hosts the CustBot application | All platform data stored on the server | Contabo data centre used for our server |
| Redis (self-hosted on our server) | Caching, rate limiting and background job queue | Short-lived session and job data | Our server (not a third-party service) |
| Qdrant (self-hosted on our server) | Vector search over your knowledge base | Knowledge base text and its embeddings | Our server (not a third-party service) |
| DeepSeek | AI model provider for agent replies and data extraction | Message context and knowledge text sent with each request | DeepSeek infrastructure, which may be outside your country, including China |
| OpenAI | AI model provider for agent replies and embeddings of knowledge base text | Message context and knowledge text sent with each request | United States |
| Paddle | Payments, subscriptions, invoices and tax collection as Merchant of Record | Name, email address, billing country and transaction data | United Kingdom and global |
| Resend | Transactional email, such as account and service emails | Email address and email content | United States |
| Meta (WhatsApp Cloud API, Messenger and Instagram) | Delivers and receives messages on WhatsApp, Messenger and Instagram channels connected by you | Message content, sender identifiers and channel account identifiers | United States and global network |
| Deepgram | Speech-to-text for voice messages and phone calls | Audio recordings of voice messages and calls, and resulting transcripts | United States |
| ElevenLabs | Text-to-speech for voice replies | Reply text sent for speech generation | United States and global network |